Fan Guide
Here's everything fans need to know.
How do I login to my account?I would like to login to my Blocktickets account. How do I do that?
I didn’t receive my code to log in, what do I do?I'm trying to log in to my Blocktickets account, but I didn't receive a code to log in. What do I do?
How do I sign up for an account?I want to sign up for an account on Blocktickets. What steps do I take?
How do I buy a ticket?I want to buy a ticket. How do I do that?
Where can I find my events?I want to see all of my events in one place. How do I do that?
Where can I find my tickets?I need to find my event tickets. How do I do that?
When does the QR code on my ticket unlock?There is a hidden QR code on my ticket. When can I view it?
How can I change my personal details on my account?I need to update my profile details. How do I do it?
How do I change my phone number?I need to change the phone number associated with my account. How do I do it?
How do I withdraw funds?I would like to see what funds are available in my account, how do I do that?
How do I add my bank account?I need to add my bank information to my account. How do I do that?
What is the Blocktickets refund policy, and how do I receive my refund if one is issued?How do I know if I am eligible for a refund, and if I am eligible, where do I receive my refund?
I didn’t get a confirmation email after purchasing tickets, what do I do?Will I still be able to go to the event without a confirmation email?
COVID-19 event impact policyIs there any COVID-19 policies for events?
How do I access my package tickets?I'm a ticket holder, and I would like to access my tickets. How do I do that?
How do I print my tickets?I have purchased tickets, I want to print them, how do I do that?
How do I view past transactions?I would like to view my past transactions, how do I do that?
My card was declinedMy card was declined, what do I do?
How do I sign up with a different email addressI have two email addresses, how do I create two different accounts? It won't let me create another account using the same phone number.
Where can I find my packages?I want to see all my packages in one place. How do I do that?
Transfer Guide
Transferring a ticket or receiving a ticket transfer? Here's everything you need to know.
How do I transfer my tickets?I need to transfer my ticket to someone else. How do I do it?
How can I see the status of my transfer?I need to see if my ticket transfer sent or has been accepted. How do I do this?
What happens if I didn’t receive the transfer?I didn't receive a ticket that was transferred to me. What do I do?
How do I accept a transfer?I need to accept a ticket that was sent to me via transfer, how do I do that?
How do I cancel my transfer?I need to cancel my ticket transfer, how do I do that?
Where can I find my transfers?I want to see all of my transfers, sent and received by me, where do I find them?
My tickets were transferred to wrong emailMy tickets were transferred to the wrong email and I already have an account, how do I get my tickets?